Refund Policy

1. In what scenarios does  epwonline.in issue refunds?

Refunds are issued by  epwonline.in only when,

the order was cancelled by the customer or  epwonline.in

 

Returns are not applicable on all the products on  epwonline.in Please refer to our Return Policy.

2. How can I track the status of my refund after returning a product ?

Once we have received the returned product, our team will verify the nature of the defect/damage. After validation we will send you an acknowledgement via SMS or call to your registered mobile number.

To check the updated status of your refund you can call our 24x7 customer care number 040-66143400/66146558.

3. How can I track the status of my refund after cancelling an order?

If your order is cancelled, then you will get acknowledgement via SMS or call to your registered mobile number or via email to your registered email ID.

To check the updated status of your refund you can call our 24x7 customer care number 040-66143400/66146558.

4. I've still not received the refund in my account even though  epwonline.in customer care says that they have processed the refund. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with the financial organisation for the same.

Sometimes financial organisations & banks take longer than the promised time to process the refund request internally. If this is the case, then kindly follow up with them for your pending refund after providing them the reference number given by  epwonline.in customer care.

5. How long will it take to process my refund if I opt for a refund after returning the product?

We will process your refund after receipt of the product by  epwonline.in or its Business Partner. 
You will get an email from  epwonline.in when your return in accepted and your refund is processed.

6. How and where will I receive my refund amount?

Refunds on  epwonline.in are based on the mode of payment used to place the order initially. Below are the refund modes initiated by us for various payment options:

a.

 

Credit Card / Debit Card / Internet Banking
If Credit card, Debit card or Internet banking was used as the mode of payment while placing the order, your refund will be credited back to the respective credit/debit card/internet banking account provided at the time of placing the order. We initiate refund within a maximum of 4 working days after receipt of the product by us or our business partner. However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by  epwonline.in.

 

b.

 

Cash on Delivery / Cash Before Delivery.
If the order was placed using payment option as Cash on Delivery, Cash Before Delivery, we will refund your money through a cheque in favour of the "billing name" provided at the time of placing the order.

 

9. I wanted to return a product. Will  epwonline.in refund the courier charges?

The courier charges will not be  paid by the  epwonline.in.

10. After I have shipped the product or it has been collected from me, how do I track the refund of my money?

Once we have received the product back, our team will verify the nature of the claim basis which it has been returned. On validation of the claim, we will update you by sending a sms or call to your registered mobile number. You can also call our customer care number 040-66143400/66146558.

11. Are all products on  epwonline.in eligible for refund?

Yes. All products on  epwonline.in are eligible for a replacement/refund.

12. What are the timelines for refund?

Mode of Payment

Refund Mode

Refund Time, upto
(From the date of cancellation of order/confirmation of receipt of product)

Credit Card

Credit Card

7 working days

Net Banking

Net Banking

7 working days

Debit Card

Debit Card

7 working days

COD (Cash on Delivery)

Demand Draft / Cheque

10 working days

 

 

 

However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by  epwonline.in.

13. How do I cancel an order?

You can cancel your order by getting in touch with us via e-mail at support@ epwonline.in or over phone at our 24x7.

 customer care number 040-66143400/66146558. If the order has not been shipped by our Business Partner, we will stop shipment and refund the entire order value, as applicable:

In case, the order that you had placed has been shipped by us but not yet delivered to you, you may still cancel the order by contacting us as mentioned above. Your refund will be processed by us as applicable, once we receive the originally ordered product back from our courier / logistics partner.

 

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