Refund Policy
Refunds are issued by epwonline.in only when,
• |
the order was cancelled by the customer or epwonline.in |
|
Returns are not
applicable on all the products on epwonline.in Please refer to our Return Policy.
2. How can I track the status of my refund after returning a
product ?
Once we have received
the returned product, our team will verify the nature of the defect/damage.
After validation we will send you an acknowledgement via SMS or call to your
registered mobile number.
To check the updated
status of your refund you can call our 24x7 customer
care number 040-66143400/66146558.
3. How can I track the status of my refund after cancelling an
order?
If your order is
cancelled, then you will get acknowledgement via SMS or call to your registered
mobile number or via email to your registered email ID.
To check the updated
status of your refund you can call our 24x7 customer
care number 040-66143400/66146558.
4. I've still not received the refund in my account even though epwonline.in customer care says that they have
processed the refund. Why?
If you have received a
mail from us confirming your refund request then rest assured that we have
initiated your refund request and are following up with the financial
organisation for the same.
Sometimes financial
organisations & banks take longer than the promised time to process the
refund request internally. If this is the case, then kindly follow up with them
for your pending refund after providing them the reference number given by epwonline.in customer care.
5. How long will it take to process my refund if I opt for a
refund after returning the product?
We will process your
refund after receipt of the product by epwonline.in or its Business Partner.
You will get an email from epwonline.in
when your return in accepted and your refund is processed.
6. How and where will I receive my refund amount?
Refunds on epwonline.in are based on the mode of payment
used to place the order initially. Below are the refund modes initiated by us
for various payment options:
a. |
|
Credit
Card / Debit Card / Internet Banking |
|
||
b. |
|
Cash
on Delivery / Cash Before Delivery. |
|
9. I wanted to return a product. Will epwonline.in refund the courier charges?
The courier charges
will not be paid by the epwonline.in.
10. After I have shipped the product or it has been collected
from me, how do I track the refund of my money?
Once we have received
the product back, our team will verify the nature of the claim basis which it
has been returned. On validation of the claim, we will update you by sending a
sms or call to your registered mobile number. You can also call our customer
care number 040-66143400/66146558.
11. Are all products on epwonline.in eligible for refund?
Yes. All products on epwonline.in are eligible for a
replacement/refund.
12. What are the timelines for refund?
Mode
of Payment |
Refund
Mode |
Refund
Time, upto |
Credit Card |
Credit Card |
7 working days |
Net Banking |
Net Banking |
7 working days |
Debit Card |
Debit Card |
7 working days |
COD (Cash on Delivery) |
Demand Draft / Cheque |
10 working days |
|
|
|
However, it may take
up to 7-10 working days for the respective banks to process the refund and
reflect in your credit/debit card statement or internet banking account. Please
get in touch with your bank directly in case of any delays after the
confirmation of refund by epwonline.in.
13. How do I cancel an order?
You can cancel your
order by getting in touch with us via e-mail at support@
epwonline.in or over phone at our
24x7.
customer care number 040-66143400/66146558. If the order has not been shipped by our
Business Partner, we will stop shipment and refund the entire order value, as
applicable:
In case, the order
that you had placed has been shipped by us but not yet delivered to you, you
may still cancel the order by contacting us as mentioned above. Your refund
will be processed by us as applicable, once we receive the originally ordered
product back from our courier / logistics partner.