Yes. epwonline.in has a simple return policy under which you can return a product received in a damaged or defective condition.
2. Are there specific conditions under which the product returns/replacements may be rejected?
Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:
1. Request for return is made after 48 hours of receiving the product by you
2. Product is used or is not in its original condition.
3. Products are returned without its original packaging, or accessories.
4. Product was damaged after use/opening.
5. Incidental damage due to malfunctioning of the product.
6. Product with tampered or missing serial number/IMEI number/UPC number.
7. Any damage/defect which is not covered under the manufacturer's warranty.
3. How do I return the product? Whom should I contact in such a scenario?
It's very simple; within 48 hours of receiving a product, you can request a return via email at firstname.lastname@example.org or over phone at our 24x7 customer care number 040-66143400/66146558.
4. Do I need to return the product in its original box/packaging?
Yes, it's important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.
5. What is the resolution offered in case of returns?
In case of a return, possible solutions are:
Replacement of the product with a similar product (only if stocks are available with our Business Partner);
In case a replacement is not available, we will initiate full refund
6. Do I need to send the product or can it be collected from my address?
we are unable to collect the returnable product from your address, you will be required to courier the product to us. Please ensure that the product is in original and unused condition,complete with the original price tags,
labels, original packing and invoice. Replacements are subject to availability of stock with our Business Partner. In case a replacement is not available, we will initiate full refund.
7. Will I have to pay any charges for the returns?
We do not charge extra for returns and all replacements/pickups by us are done free of cost.
8. In case epwonline.in can't collect the product that I wish to return, on which address do I need to courier it?
Once you contact our customer care by e-mail at email@example.com or phone to 040-66143400/66146558 to confirm whether the product can be collected from your address or not.
Our customer care executive will tell you the address where you have to send the courier, in case it can't be collected from your address with us.